International patients

Rafsanjani Hospital warmly welcomes international patients coming for specialized medical care not readily available in their home country. If you live outside the Islamic Republic of Iran, our International Patient Center can help you with a range of services before, during and after your visit to the hospital. Our International Patient Center provides high-quality care for all international patients and their families.

Before your visit we can assist you with:

Appointment scheduling
Financial information
Accommodation and transportation
During your stay we can assist you with:

Language interpretation
Admission arrangements
Private nurse arrangements (if required)
Assistance with pharmacy prescriptions
Follow-up appointments and scheduling
Provision of international newspapers and TV
After your treatment, please contact us for help with:

Medical records and films
Prescriptions
Facilitating follow-up communications with clinical and administrative staff
Scheduling future appointments 
Providing consolidated final bills
 
International patients Ward:
Each room on this Ward is designed to make your stay as comfortable as possible. All have an en-suite toilet and their own shower. They have a nurse call system, a remote control television, a small fridge, a safe and a direct dial telephone. Internet facilities are also available, if required.

What to bring with you:

If you are staying with us for more than a day, we advise that you bring some essential personal items with you, such as:

Any tablets or medicines you have been taking at home; please bring with you any prescribed tablets or medicines, including inhalers, creams or eye drops that you have been using before you come to hospital. Medicines should be in their original containers and be fully labelled by your local pharmacist or we will not be able to use them. If you are unable to bring your usual medicines into hospital, we will make sure you receive the ones you need. Your medicines will be kept in a locker next to your bed and not taken away without your permission.
When you leave, we will return your medicines if they are still prescribed for you. If you no longer need them, we will dispose of them with your permission.
Reading material.
Laptop or tablet.
Mobile phone. You can use this in most areas of the hospital, but you may be asked to switch it off in certain locations.
On Arrival:

You can enter 2nd floor building of Rafsanjani Hospital  between 7am and 7pm. 

The receptionist or International Patients Expert will meet you when you arrive.

A welcome nurse will give you a hospital identity bracelet that has your name and other details. Please wear this at all times. It is an important part of our safety procedures; among other things it ensures that you are given the right medications.

Security:

All hospital wards have a secure access system to ensure patient safety. CCTV cameras are used on public parts of the ward for security purposes.

Catering:

Rafsanjani Hospital has a menu changes daily and has a range of meals. If you require especial meals, or have food allergy please let us know. A dietician is available for advice on individual diets.

Meals are served on the ward at the following times:

Breakfast: 7.30am to 9am
Lunch: 12 noon to 1pm
Dinner: 6pm to 7pm

Room Cleaning:

All rooms are cleaned daily and we manage this so that it does not cause any inconvenience to you or your recovery.

Visitors:

Time with family members and friends improves recovery and creates a healing environment essential to a patient's and well-being.

We actively encourage visitors and the involvement of careers to make your stay in hospital as comfortable as possible. However, other patients may be resting or sleeping, so please ask your visitors to be considerate. For this reason we recommend no more than three visitors at any one time.

Visits may sometimes be restricted, for example, if there is a risk of infection.

Smoking is prohibited in the hospital and patient's room.
Children under 12 years old are prohibited to entry to the hospital.
Do not visit a patient if you:

Are sick;
Have a cough;
Have a fever or the flu;
Are feeling sick to your stomach, are vomiting, or having diarrhea;
When visiting a patient in isolation:

Check with the nursing station first;
Follow the instructions posted on the door;
Wear personal protective equipment.
Thank You for helping protect our patients.

Planning for returning home
The nursing team will work with you to plan the day on which you will leave and arrange any care needed afterwards.

Please try to arrange for someone to ac